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Part Of The Solution Nonprofit Inc. (“POTS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and safeguard personal information when you visit or interact with our websites, pages, and online services that link to this policy (collectively, the “Site”), and when you contact us or participate in our programs.

Because privacy laws differ by jurisdiction, this Policy provides a general framework. You are responsible for understanding which laws apply to you as a visitor or donor. If you are unsure, please consult local legal guidance. Where required by law (e.g., GDPR/UK GDPR, CCPA/CPRA, VCDPA, ColoPA), we describe additional rights below.

 

1) Information We Collect

a) Information you provide directly

• Contact details: name, email, phone, address.

• Inquiry & intake details: topics you ask about (e.g., treatment referrals, meeting information), preferences (location, budget, scheduling), and any information you choose to share in forms, emails, texts, chats, or calls.

• Donation/volunteer details: amount, frequency, employer match info, event RSVPs, and volunteer interests (payment card data is processed by our payment processor; we don’t store full card numbers).

• Testimonials, feedback, and survey responses.

 

Sensitive information: Please avoid sharing detailed medical records or highly sensitive data via open web forms, email, or text. If you do share such information, we process it only as necessary to respond to your request, with your consent or as otherwise permitted by law.

 

b) Information collected automatically

• Device/usage data: IP address, browser type, pages viewed, referring/exit pages, timestamps, and general location (city/region).

• Cookies & similar technologies: used for site functionality, preferences, analytics, and (if enabled) fundraising/marketing performance.

c) Information from third parties

• Referrals & directories: we may receive contact details from partners or public listings to connect you with resources.

• Donations/communications platforms: limited information from payment processors, email/SMS and event tools (e.g., delivery status, unsubscribes).

• Analytics providers: aggregated engagement and traffic metrics.

 

2) Why We Collect and Use Information

We use personal information to:

• Provide services: respond to inquiries; offer education, resource navigation, and referrals; share local meeting information; help identify low/no-cost care and funding programs.

• Operate and improve the Site: debugging, analytics, personalization, and security.

• Communicate: send confirmations, event updates, program notices, and—if you opt in—newsletters or appeals (you can opt out anytime).

• Fundraising & stewardship: process and acknowledge donations, maintain donor records, and report on impact.

• Compliance & protection: meet legal obligations, enforce our terms, prevent fraud/abuse, and safeguard our community.

Legal bases (where applicable, e.g., GDPR/UK GDPR): consent, performance of a contract (responding to your request), legitimate interests (program operations, security, fundraising), and legal obligations.

 

3) How We Share Information

We do not sell your personal information. We may share limited information with:

• Service providers (processors): website hosting, analytics, customer support, email/SMS, event and donation platforms, cloud storage, and security vendors—subject to confidentiality and data-processing terms.

• Referral recipients (only with direction/consent): if you ask us to connect you with a provider or program, we may share your contact details and relevant preferences.

• Legal & safety: to comply with laws, court orders, or to protect rights, safety, or property, including mandatory-reporting obligations.

• Organizational changes: in the event of restructuring consistent with nonprofit law, your information may be transferred with appropriate safeguards.

We may share aggregated or de-identified data that does not identify you.

 

4) Cookies and Analytics

We use cookies and similar technologies for functionality (e.g., session management), preferences, and analytics. You can manage cookies through browser settings. Blocking certain cookies may affect Site functionality. We may use privacy-friendly analytics to understand usage and improve services.

 

5) Children and Minors

Our Site is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children online without appropriate consent. If you believe a child has provided personal information, contact us to request deletion.

 

6) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, staff training). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

 

7) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including legal, accounting, or reporting requirements (e.g., donation records), and then securely delete or de-identify it.

 

8) International Transfers

If you access the Site from outside the United States, your information may be processed in the U.S., where laws may differ from those in your country. Where required, we use appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses).

 

9) Your Privacy Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Delete information, subject to legal exceptions.

• Portability of certain data.

• Restrict or object to certain processing (including for direct marketing).

• Withdraw consent where processing is based on consent.

 

How to exercise your rights

Email us at [privacy email] or write to the address below with: (1) your request, (2) the jurisdiction you reside in, and (3) sufficient information to verify your identity. We will respond within the timeframe required by applicable law. Where available, you may also have the right to appeal a decision by contacting us at the same address; unresolved concerns may be directed to your supervisory authority or state Attorney General.

California (CCPA/CPRA) notice: We do not “sell” or “share” personal information as defined by the CPRA, nor do we process sensitive personal information for inferrence-based profiling. We honor rights to know, delete, correct, and limit certain uses; we will not discriminate for exercising these rights.

EEA/UK: You may lodge a complaint with your local Data Protection Authority.

 

10) Communications Preferences

You can opt out of non-essential emails via the unsubscribe link and of texts by replying STOP. We may still send transactional messages (e.g., confirmations, critical updates).

 

11) Third-Party Links & Resources

The Site may link to third-party websites, tools, or directories (e.g., treatment providers, sober living, meetings, funding programs). We are not responsible for their privacy practices or content. Review their policies before sharing information.

 

12) HIPAA Notice

POTS is generally not a HIPAA-covered entity. While we treat your information with care, communications via email, text, or standard web forms may not be encrypted end-to-end. Please share only what is necessary for your request.

 

13) Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated “Last updated” date. Material changes will be highlighted on the Site for a reasonable period.